Delivery & Returns
Delivery
Orders are handed to the carrier within 1–2 working days of payment clearing. Delivery time depends on which warehouse the product ships from, and is stated on each product page.
- EU warehouse – usually 3–7 working days.
- External warehouse – usually 8–14 working days.
Every parcel is tracked – you'll receive the tracking number by email when the parcel is dispatched. We ship across Poland and to other European Union countries.
If your parcel hasn't arrived within the stated time, or arrives damaged, write to kontakt@amunelle.com. We'll take it up with the carrier on your behalf.
Returns
As a consumer you have the right to withdraw from the contract within 14 days of receiving your order, without giving a reason. At Amunelle we extend this to 30 days.
How to return an item
- Write to kontakt@amunelle.com with your order number and the items you want to return.
- You'll receive confirmation and the return address within one working day.
- Send the item back undamaged and complete, in its original packaging where possible.
We refund within 14 days of receiving your withdrawal notice, using the same payment method you paid with. We refund the value of the goods plus the cost of our cheapest standard delivery option. Return postage is paid by the customer.
Faulty items
If an item is faulty or not as described, you are entitled to a remedy under statutory warranty. Write to kontakt@amunelle.com with photos of the fault and your order number. We handle complaints within 14 days.
Consumers may also use out-of-court dispute resolution, including the European Commission's ODR platform: ec.europa.eu/consumers/odr.